ISO 20000-1 Certification in Malaysia
ISO 20000-1 Certification in Malaysia is a globally recognized standard for IT service management (ITSM) that is designed to help organizations demonstrate their commitment to providing high-quality IT services. This standard outlines the requirements for a service management system (SMS), ensuring that an organization’s processes for delivering IT services meet international best practices. For businesses in Malaysia, achieving ISO 20000-1 certification not only enhances credibility but also improves operational efficiency, customer satisfaction, and market competitiveness.