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Top benefits of having cloud phone system

Submitted by Polyfone on Wed, 04/21/2021 - 01:13

Everything we know and love is turning digital a little bit more every day. Our credit cards are stored on our phones, in fact we don’t even need to go into a bank at all now. We can shop online; we stream all our media whenever we want to watch it. We are a NOW society. This has started to filter into the business world as well. Cloud based systems for everything is standard fair now, you can access any file you want with the click of your mouse. There has been a major shift during the pandemic to make everything we need more accessible. The last bastion was the phone system, the receptionist working with an old switchboard and phone system is now being replaced by cloud phone systems. As we leave the physical medium of 20th century telephony there are many reasons that companies are now choosing a cloud PBX system, below we will discuss three of them.

Save Money

The infrastructure required for a traditional PBX system was elaborate and expensive to install and maintain. A cloud phone system effectively only needs one thing, an internet connection. Your cloud phone system will work on a standard browser so there is no need for extra hardware or software. Staff computers automatically become their phone system with the addition of a headset. Apps can be downloaded onto smart phones to turn them into personalized work handsets with the whole cloud network online. Using tools that are necessities, computers, and smart phones as the conduit for the cloud-based phone system means that there is no need for further expenditure on hard lined phones.

Scalable

The ease of adding new numbers and extensions to the system is done with the click of a button, there is no need to ring a service technician, order a new phone or get new wiring done. The sky is the limit for scalability of your cloud-based phone system.

Portable and connected all the time

No matter where you are on the planet, you’re connected to the internet you are available on your cloud-based phone system. The ease of being able to transfer calls seamlessly, have personalized voicemail and diversions can all be achieved while you are on the road or away from the office. Being available to your customers all the time is so very important to the customer experience, they can contact whoever they require when ever the need them. If they are not available calls can be diverted to another staff member or voicemail. The ability to integrate your cloud phone system with CRM programs gives you as the user ultimate access to customer details and you can make changes to customer accounts whilst talking to them.
The future is here, and the future is cloud based phone systems, join the 21st century and speak to the team at Polyfone, the experts in all things cloud based.