QuickBooks Error H202 occurs when a user tries to access a company file located on another computer, and QuickBooks can't communicate with the server. Troubleshooting steps include verifying network settings, checking hosting settings, configuring firewall permissions, and using the QuickBooks File Doctor tool to resolve connectivity issues.
Step 1: Verify Network Connectivity
The first step is to ensure that your network is functioning correctly. Check if all computers connected to the network can communicate with each other. Make sure there are no network issues causing communication barriers between the server and the workstation.
Step 2: You can Use the QuickBooks File Doctor Tool
Intuit provides a tool called QuickBooks File Doctor, specifically designed to diagnose and repair common QuickBooks issues. Download and run this tool to scan your company file and network connectivity. The File Doctor can automatically fix H202 errors in many cases.
Step 3: Configure Firewall and Security Software
Firewalls and security software can sometimes block QuickBooks from accessing the necessary ports for communication. Configure your firewall settings to allow QuickBooks access through the required ports. You may need to consult your firewall documentation or IT administrator for assistance with this step.
Step 4: Check Hosting Settings
Open QuickBooks on all workstations and navigate to the File menu. From there, select Utilities and verify that the Host Multi-User Access option is disabled on all computers except the server.
Step 5: Verify QuickBooks Services
Confirm that the QuickBooks services required for multi-user access are running on the server computer. Press Windows + R to open the Run dialog, type services.msc, and press Enter. Look for services like QuickBooksDBXX and QuickBooksDBXX (XX represents the version of QuickBooks). Ensure these services are running and set to automatic startup.
Step 6: Edit Windows Hosts File
Sometimes, incorrect entries in the Windows hosts file can lead to QuickBooks errors. Edit the hosts file on all computers involved in the multi-user setup. Add the IP address and name of the server computer to the hosts file. Save the changes and restart QuickBooks and the computer.
Step 7: Restart QuickBooks Database Server Manager
On the server computer, open the QuickBooks Database Server Manager and rescan the company file directory. This action refreshes the server’s connection to the company files and may resolve H202 errors.
Step 8: Create a New Folder for Company Files
If the issue persists, create a new folder on the server computer and move the company files to this folder. Set up multi-user access again and try opening the company file from the new location. This step can sometimes resolve file path-related issues causing H202 errors.
Step 9: Seek Professional Assistance
If you've tried all the troubleshooting steps without success, it may be time to seek help from a certified QuickBooks professional or Intuit support. They can provide advanced troubleshooting and guidance tailored to your specific setup and circumstances.
By following these steps systematically, you can troubleshoot and resolve QuickBooks Error H202, ensuring smooth multi-user access to your company files. Remember to back up your company files regularly to prevent data loss during troubleshooting processes.
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