Stella24's blog

Evolution is the ultimate truth which applies to all the living beings on this planet. And since we have also evolved from what we were, we also have a habit of evolving what we have developed so far.

Yes, everything has evolved, whether it's a product or service. One such service that has evolved from being an option to a necessity in running a successful business is mystery shopping.

If you want to quantify your growth, there are many KPIs to look at, like sales, profits, etc. However, a KPI that is often ignored is customer loyalty. This growth metric is special for two reasons. Firstly, it's a metric that can quantify the emotional connections your customers have with you, like how much they love your brand. Secondly, you can grow your sales, increase profits, and many more by just focusing on increasing customer loyalty.