Customer Happiness: How Field Service Technicians Hold the Key
What do you do when you have a problem?
You talk to people. You seek help.
When a customer has an (unresolved) problem they talk to people—on social media, at homes and offices, in gatherings.
The word spreads.
Now, for many of your prospective customers, you are a company that has not been able to solve “that problem” (one rarely remembers) of “that client” (no one remembers). All they remember is that “once upon a time” your company failed to deliver good service to a customer.
