What is the CXO strategy?

The Chief Experience Officer (CXO), one of a company's highest-ranking executives, is in charge of the customer service the business offers overall. From product development to customer service, they help the business steer the entire customer experience. Chief executive officers (CXOs) bear the responsibility of molding the company's culture and aligning it with the demands of the customer in areas such as digital experience, marketing, values, and social media. Consequently, the CEO serves as the client's internal representative.
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