Unable To Unlock McAfee Mobile Security On Smartphone

When McAfee Mobile Security is installed in a smartphone can provide an all-round protection against all malicious elements. But, if McAfee Mobile Security gets locked on a smartphone? How is this issue going to be fixed? This is what we will be discussing today.

McAfee Mobile Security is quite popular these days. With smartphones overtaking the computers as the primary source of business-related tasks, it becomes important to have a diligent security in smartphones. McAfee Mobile Security is the solution to all the problems that may possibly arise in a smartphone. Just do McAfee activate, and safeguard your device in the most comprehensive manner.

But, a smartphone can’t be secured until McAfee Mobile Security is unable to unlock. Why McAfee Mobile Security is not able to unlock could have several reasons behind it. Let us find out as to what could be the ways in which this issue can occur:

1. You are not able to unlock your smartphone because McAfee Mobile Security and other anti-theft mobile apps that are installed on the smartphone are not compatible with one another.
2. The smartphone is not able to receive any commands from the server.
3. The smartphone doesn’t have any data connection to help you pursue with the ‘Forgot PIN’ option on the smartphone’s screen.

Note: You can call at McAfee antivirus tech support phone number to get a solution to these issues, but I would suggest that you should first go through the process given below.

Solution:

McAfee Mobile Security provides a web portal, which makes it possible for you to control and send commands to your smartphone. In case, you aren’t able to unlock your smartphone with the right PIN, then you can log into the web portal and unlock your device on the web portal:

1. Log into www.mcafeemobilesecurity.com using your email address or mobile number.
2. In case you are using multiple accounts, then select the right account.
3. Go to ‘Lock Page’ now.
4. Click the ‘Unlock’ button to send commands to your smartphone.

There is another way as well, i.e., requesting the support PIN from the website or the smartphone, or use security question feature.

Using the website to request the support PIN:

1. Go to www.mcafeemobilesecurity.com.
2. Select your email followed by clicking ‘Forgot PIN’. After that, type your phone number or email address.
3. There will be a box corresponding to the option named ‘My mobile device is locked’, which you need to click.
4. Check your registered email account for an email that contains the support PIN.

Using your smartphone to request the support PIN:

1. Click ‘Forgot PIN’.
2. Select ‘Send me an email’.
3. Open the email followed by using the support PIN that you have received in order to unlock the device.

Note: To use this feature, you must have a working data connection on the smartphone that is locked.

Unlocking the device by using ‘Security Question’ feature:

1. Click ‘Forgot PIN’.
2. Select the option named ‘Answer Security Question’.
3. Enter answers to the preset questions followed by clicking ‘Submit’. You will then be prompted to create a new PIN.
4. Connect your smartphone with a data connection to make sure that the new PIN communicates with the McAfee server.

Note: This feature is available for Mobile Security version 4.2 and later. If you are using an older version, then call at McAfee antivirus support phone number.

You can take McAfee antivirus support in order to get better details of this issue along with the solution.