Businesses marching towards automation are beginning to realize the benefits of robotics. It is possible with Robotic Process Automation or RPA, the first wave of artificial intelligence services , that is overtaking business processes efficiently. For businesses that have implemented RPA are observing 86% productivity improvement and 59% cost reductions according to Deloitte’s RPA Survey.
The lack of quality experience and fierce competition makes RPA an imperative choice for eCommerce businesses. RPA adoption in eCommerce SMBs can automate and streamline repetitive tasks from vendor onboarding to customer services.
This blog post discusses how RPA implementation accelerates the operations and conversions of eCommerce businesses.
Understanding RPA and its Role in Businesses
Robotic Process Automation or RPA is a technology consisting of various software tools that perform routine business tasks without human intervention. It enables automation of back-office processes by mimicking repetitive human activities in a cheaper and faster manner than an average worker. With RPA implementation for rule-based activities, businesses can deploy human strength in other important tasks that require intelligence, reasoning, and judgment.
Leslie Willcocks, professor of technology, work, and globalization at the London School of Economic’s department of management, precisely defines RPA as,
“RPA takes the robot out of the human.”
A typical RPA software performs monotonous back-office jobs such as-
a) Opening emails and attachments files
b) Moving files and folders
c) Extracting data from files and moving them to databases
d) Making calculations etc.
How can businesses and employees benefit from RPA?
a) Accelerated RO
A strong wave of artificial intelligence development is still a far-sighted vision for industrial leaders. However, robotic process automation is a mature technology that yields a potential ROI of 30-200% in the first year, states Mckinsey.
b) Scalable technology
RPA is capable of completing pre-defined business tasks more accurately, quickly, and unceasingly than humans. The simplest form of RPA is known as web or screen scraping. It can be trained further to acquire multiple skills to handle customizable processes such as accounting and finance.
c) Employee benefits
Industrial giants such as eCommerce, banking, and insurance businesses are using RPA to ensure compliance with more efficiency. With an expected spiral growth in digital data generation and audit, RPA is needed to prevent employees from taking unnecessary pressure.
Learn more: eCommerce Businesses with Robotic Process Automation