The technician must be able to install and configure the printer on the network. If the printer needs parts to keep it operational, a technician is responsible for the maintenance. It can include ordering and installing the components on the machine. The additional responsibilities include:
* Prior experience in handling HP printer repair and maintenance
* Analyze and resolve any technical issues related to computer systems, hardware, and computer peripherals
* Must be available to provide on-site servicing and rectify the major OEM printers
* Proper knowledge of Point of Sales (POS) systems
* Resolve problems with the desktops, laptops, and printers at the component level
* Record, upgrade and replace hardware and software systems
* Offer technical support for activities associated with the identification, prioritization, and resolution of reported problems
* Install and reinstall software packages and updates
* Be able to recognize, research, isolate, resolve, and follow-up on problems
* Handle all administrative aspects within the time limit
* Provide feedback that includes customer information and usage reports for the printer
* Must be able to solve problems, have excellent verbal and written communication skills, understand and interpret technical terms
read more: HP Printer Technician Job Description