Global Cloud-Based Contact Centre Market was valued at USD 13.90 billion in 2021 and is expected to reach USD 86.13 billion by 2029, registering a CAGR of 25.60% during the forecast period of 2022-2029.
For achieving a far-fetched business growth, Global Cloud-Based Contact Centre Market report plays very central role. A range of definitions and classification of the ICT industry, applications of the ICT industry and chain structure are provided in the report. As today’s businesses insist the market research analysis before taking any verdict about the products, opting such market research report is essential for the businesses. With the particular base year and the historic year, certain estimations and calculations are performed in this report. The first class Global Cloud-Based Contact Centre Market research report presents a comprehensive study on production capacity, consumption, import and export for all the major regions across the world.
The significant Global Cloud-Based Contact Centre Market report is the finest example that encompasses a number of attributes related to market research. This industry and market analysis makes businesses conversant about various segments that are relied upon to observe the rapid business development amid the estimate forecast frame. This marketing report lends a hand to make out how the market is going to perform in the forecast years by offering information about market definition, classifications, applications, and engagements. The competitive landscape section of the wide ranging Global Cloud-Based Contact Centre Market report brings into light a clear insight about the market share analysis of major industry players.
Global Cloud-Based Contact Centre Market Scope and Market Size
The cloud-based contact centre market is segmented on the basis of component, application, organization size, deployment model, and vertical. The growth amongst these segments will help you analyze meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.
Component
• Solutions
• Omni channel Routing
• Workforce Engagement Management
• Reporting and Analytics
• Customer Engagement Management
• Other Solutions
• Services
• Professional Services
• Training and Consulting
• System integration and Implementations
• Support and Maintenance
• Managed Services
Application
• Call Routing and Queuing
• Data Integration and Recording
• Chat Quality and Monitoring
• Real-Time Decision-Making
• Workforce Optimization (WFO)
Organization Size
• Small and Medium-Sized Enterprises (SMEs)
• Large Enterprises
Deployment Model
• Public Cloud
• Private Cloud
• Hybrid Cloud
Vertical
• Banking, Financial Services, and Insurance (BFSI)
• Consumer Goods and Retail
• Government and Public Sector
• Healthcare and Life Sciences
• Manufacturing, Media and Entertainment
• Telecommunication and Information Technology Enabled Services (ITES)
• Others
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Some of the key questions answered in this report:
• How has the Global Cloud-Based Contact Centre Market performed so far and how will it perform in the coming years?
• What has been the impact of COVID-19 on the Global Cloud-Based Contact Centre Market?
• What are the key regional markets?
• What is the breakup of the market based on the procedure?
• What is the breakup of the market based on the injury location?
• What is the breakup of the market based on the end user?
• What are the various stages in the value chain of the industry?
• What are the key driving factors and challenges in the industry?
• What is the structure of the Global Cloud-Based Contact Centre Market and who are the key players?
• What is the degree of competition in the industry?
Market Analysis and Insights: Global Cloud-Based Contact Centre Market
• A cloud-based contact centre solution unifies many channels of communication into a single platform, enabling agents to communicate with clients by phone, email, or instant message while keeping a consistent record. It provides workforce management tools for agents and supervisors to properly manage their time. As a result, it has a wide range of uses in the global banking, financial services and insurance (BFSI), consumer products, retail, government, public, healthcare, manufacturing, communications, and information technology (IT) industries.
• As per the State of Customer Experience 2018 reports, 39 percent of contact centres in the United Kingdom have moved to the cloud, and 57 percent of those have made plans to do so within the next three years. On-premise call centres are gradually being replaced with cloud-based call centres. Also, the modern call centres offer various services, including communication as a service, access to social media, smartphone use, video enabling, virtual contact centres, and advanced analytics. Consequently, such factors are anticipated to offer significant revenue over the forecast period.
• In addition to the market insights such as market value, growth rate, market segments, geographical coverage, market players, and market scenario, the market report curated by the Data Bridge Market Research team includes in-depth expert analysis, import/export analysis, pricing analysis, production consumption analysis, and pestle analysis.
• System stability is the major factor driving businesses to switch from their existing on-premise contact centre solution to a cloud-based one. The primary requirement of enterprises is for increased security requirements, which are provided by advanced cloud contact centre architecture. The main elements influencing the adoption of cloud-based solutions are flexibility, functionality control, and increased performance. Businesses can host their contact centres at external data centres due to the cloud deployment, doing away with the requirement for any hardware infrastructure. As a result, the cost of infrastructure as a whole is greatly decreased. A cloud-based contact centre also allows for immediate workforce team scalability to quickly meet consumer demand. Therefore, the features such as increased security, scalability, flexibility, affordability, and reliability are largely aiding the acceleration of the market over the forecast period.
Key Pointers Covered in Global Cloud-Based Contact Centre Market Industry Trends and Forecast to 2029
• Market Size
• Market New Sales Volumes
• Market Replacement Sales Volumes
• Market By Brands
• Market Procedure Volumes
• Market Product Price Analysis
• Market Regulatory Framework and Changes
• Market Shares in Different Regions
• Recent Developments for Market Competitors
• Market Upcoming Applications
• Market Innovators Study
Global Cloud-Based Contact Centre Market Country Level Analysis
The countries covered in the cloud-based contact centre market report are U.S., Canada and Mexico in North America, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia, Italy, Spain, Turkey, Rest of Europe in Europe, China, Japan, India, South Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, Israel, Egypt, South Africa, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), Brazil, Argentina and Rest of South America as part of South America.
Global Cloud-Based Contact Centre Market Share Analysis
The cloud-based contact centre market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies' focus related to cloud-based contact centre market.
Key player Global Cloud-Based Contact Centre Market
• NICE (Israel)
• Genesys (U.S.)
• Five9, Inc. (U.S.)
• Vonage (U.S.)
• Talkdesk (U.S.)
• 8x8, Inc. (U.S.)
• Cisco Systems Inc., (U.S.)
• Avaya Inc., (U.S.)
• Serenova (U.S.)
• Content Guru (U.S.)
• Alvaria (U.S.)
• RingCentral Inc., (U.S.)
• Enghouse Interactive (U.S.)
• 3CLogic (U.S.)
• Ameyo (India)
• Twilio Inc., (U.S.)
• Vocalcom (France)
• Evolve IP, LLC (U.S.)
• Pypestream Inc (U.S.)
• TechSee (U.S.)
• AirCall (France)
• Nubitel (Singapore)
• JustCall (U.S.)
• Sentient Machines Limited (U.K.)
• Dialer360 Ltd (U.K.)
• SERVETEL COMMUNICATIONS PVT. LTD. (India)
• NeoDove Technologies Pvt Ltd. (India)
• Rulai (U.S.)
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MAJOR TOC OF THE REPORT
• Chapter One: Introduction
• Chapter Two: Market Segmentation
• Chapter Three: Market Overview
• Chapter Four: Executive Summary
• Chapter Five: Premium Insights
• Chapter Six: Global Cloud-Based Contact Centre Market Share by Product & Procedure type
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