Prior to making any purchase from a website, you need to know the return policy procedures and guarantees. Perhaps you will order shoes, and they will come in damaged. If that happens, then you need to be able to get replacements, or a refund, for the damaged merchandise. If the pair shoes doesn't fit your feet, or if they don't look like the picture on the website, then you need to be able to get a totally different pair without any hassles.
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Problems with shoes, any problem at all, and you should be able to return them no questions asked. Prior to making any purchase, always check out the return policy for the website that you want to buy your shoes from. Shopping for and buying shoes on the web is fun and exciting because of the selection. Getting a great pair of shoes no matter what your shoe size is totally a snap. Avoid buying from the first place you find because shopping is part of the fun.