According to the Regional Research Reports, the Global Auto Dialer Software Market size was USD 380 million in 2021 and is expected to reach USD 903.5 million by 2030, growing at a CAGR of 10.1% over the forecast period (2022-2030).
Market Definition
Auto dialer software connects to a live agent or a prerecorded message by dialling numbers from a list automatically. Auto dialers free representatives from the tedious task of manually dialing individual phone numbers, allowing them to concentrate on the content and delivery of their messages. Auto dialers are used in various industries and settings, including sales, health care, education, and hospitality. Although cloud-based solutions are also available, auto dialer software typically requires a computer, a voice modem, and an active telephone line. Some solutions require businesses to purchase and host their own hardware, while others include hardware hosting as part of their product or charge an additional fee.
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Auto Dialer Software Market Segmentation
Global Auto Dialer Software Market, By Deployment Model, 2022-2030
On-Premise
Cloud
Hybrid
Global Auto Dialer Software Market, By Component, 2022-2030
Solution
Services
Global Auto Dialer Software Market, By End User, 2022-2030
Small Business
Mid Market
Enterprise
Global Auto Dialer Software Market, By Industry, 2022-2030
BFSI
Healthcare
Energy & Utility
IT & Telecommunication
Retail & E-commerce
Manufacturing
Government & Defense
Media & Entertainment
Others
Global Auto Dialer Software Market, By Region and Country, 2022-2030
North America
US
Canada
Mexico
Europe
Germany
France
The U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of the Middle East & Africa
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Global Auto Dialer Software Market: Key Players
Analysis of leading market companies and participants, including:
Key companies Auto Dialer Software revenues in the global market, 2018-2021 (Estimated), (USD Millions)
Key companies Auto Dialer Software revenues share in global market, 2021 (%)
Key companies Auto Dialer Software sales in the global market, 2018-2021 (Estimated), (MT)
Key companies Auto Dialer Software sales share in global market, 2021 (%)
Further, the report detailed out about the leading competitors in the market, namely:
CallFire Inc.
XenCALL
Genesys
KavKom
NICE inContact
ChaseData Corp.
Five9, Inc.
PhoneBurner, Inc.
RingCentral, Inc.
Talkdesk, Inc.
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(Note: The list of the key market players can be updated with the latest market scenario and trends)
Types of Auto Dialer Software
Preview Dialer: Allows researchers to preview customer data before the call is initiated. This option is particularly useful in market research when personalizing the interaction.
Power Dialer: Dials phone numbers one after another, allowing researchers to handle multiple calls efficiently. The system moves on to the next contact immediately after a call is finished.
Predictive Dialer: Predictive dialers use algorithms to estimate when an agent will be available and dial multiple numbers in advance. This is useful for large-scale surveys, as it minimizes agent downtime by ensuring that calls are always queued.
Progressive Dialer: Initiates a call as soon as an agent becomes available. Progressive dialers are beneficial for reducing dropped calls and increasing engagement with respondents.
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Key Features of Auto Dialer Software for Market Research
Integration with CRM and Survey Tools: Many auto dialer systems integrate with CRM (Customer Relationship Management) platforms and survey tools, allowing researchers to capture and store respondent data seamlessly.
Call Recording and Monitoring: This feature enables quality control by allowing managers to listen to calls and review the accuracy of data collected during surveys.
Automated Messaging: Automated voice messages can be delivered to respondents, allowing for quick dissemination of information or instructions for participating in surveys.
Real-Time Analytics: Auto dialer software typically includes reporting and analytics tools that provide insights into call duration, success rates, and response patterns. This data can be used to refine research strategies.
Call Scheduling and Time Zone Management: Scheduling features ensure that calls are made during appropriate times, respecting time zone differences and increasing the likelihood of reaching respondents at optimal times.
Voicemail Drop: Automatically leaves pre-recorded messages when a call reaches voicemail, saving agents time and ensuring a consistent message delivery.
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