Net Promoter Score Calculation
If you want to quantify your growth, there are many KPIs to look at, like sales, profits, etc. However, a KPI that is often ignored is customer loyalty. This growth metric is special for two reasons. Firstly, it's a metric that can quantify the emotional connections your customers have with you, like how much they love your brand. Secondly, you can grow your sales, increase profits, and many more by just focusing on increasing customer loyalty.
