Experts often discuss the power of Artificial Intelligence (AI) and Machine Learning (ML) models that intelligently react to customer intent in real time, but what do these capabilities look like in action? In our “Intelligence in Action” series, we’re exploring the most robust real-world applications of AI and ML technology currently enhancing the customer experience strategy across industries. After opening our discussion with an exploration of intelligent banking solutions, and then of intelligent solutions in quick service restaurants, we’re now on to the retail industry.
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retail intelligence
