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Google Drive Support

Submitted by helpoinfo on Sat, 09/30/2023 - 01:26

Are you having a problem where Google Drive is not working? It is a surprisingly common case that we can find. But fortunately, there are some simple solutions available and we've provided some helpful tips below. Your Google Drive will soon be working and you will be able to upload your files and folders.

To meet new Google storage quotas set due to changes Google has made to its service offering to the academic community, OIT will automatically migrate non-Google format files to Microsoft OneDrive on Google accounts that exceed the 5 Gigabytes (GB). To minimize the impact for faculty, staff, and students collaborating using Google Docs, Sheets, and Slides, these files will not be included in the migration and will remain in Google Drive. Migrations are planned to begin in late 2022 and continue through the Spring 2023 semester. Read below to understand how file migration will work, how you can prepare, and what to expect once the migration is complete. If your Google Account exceeds 5 GB, you will receive extensive notice before the migration and once it is complete.

How to prepare for a Google Drive file migration
Confirm your use of personal data in Google Drive storage settings and delete unnecessary files from your Google Drive. This will reduce the amount of time it takes for the migration to complete.
If your Google Drive has a substantial amount of data, due to a transfer limitation imposed by Google, the migration can sometimes take weeks. In this case, the data can still be accessed in Google Drive Support or Microsoft OneDrive. You may need to work in both locations until the migration is complete.
Get familiar with Microsoft OneDrive and how data is accessed and shared on the platform.
When your Google Drive is scheduled to migrate to Microsoft OneDrive, you will receive an email with the migration details. This will include the estimated migration window.