Do Legal Professionals Need A CRM?
CRM system is a single Customer Relationship Management database that allows business users to track and manage all the customer interactions easily. The various customer interactions such as email conversations, phone calls, and social media or from other channels can record in CRM system software. Not just this, it also includes workflow processes such as tasks, calendars, and other alerts that can give staff the ability to track performance and productivity based on the information collected. If we have to put in a single line about CRM, it’s all about clients.