What started as a trial run for remote work, became a new normal for a majority of white-collar jobs globally. However, for organizations, remote work could be more appropriately called ‘displaced work’ wherein managers struggle to spur employee productivity and efficiency. To mitigate this loss, artificial intelligence (AI) is harnessing data power to streamline operations, gain transparency, enhance communications, and improve services. Remote working with AI is, therefore, emerging as an effective way to embrace the new normal for corporates while achieving targets.
We, at Oodles, as an experiential AI Development Company, explore how AI strikes the perfect work-life balance with data-driven applications.
Combating COVID-led Remote Working Challenges With AI
For companies, embedding remote-work features into their culture entails several challenges starting from policy-making to communications and leadership. Above all, the loss of work productivity due to a distributed workforce is compelling businesses to rethink their decision and policies constantly.
Well over 75% of employees admit that their productivity has plunged due to several work-from-home distractions, as mentioned in Forbes.
To manage the new remote working reality effectively, artificial intelligence is emerging with sophisticated solutions that promise peak performance across teams. In order to achieve this, AI is banking on its most reliable source, i.e. data for evaluating individual and team productivity scores. For this, AI’s underlying machine learning algorithms extract actionable insights from complex remote workers’ data, including-
a) Routine tasks
b) Work patterns
c) Duration and time of day
d) Internal and external factors
By unraveling the nuances behind remote working conditions, AI is enabling businesses to exercise better control and micro-monitoring across departments. After all, the current testing times call for leaders to exhibit empathy and productivity parallelly to sustain while accomplishing goals.
More than ever, there’s a need for businesses to invest in AI-powered leadership to micro-monitor instead of micromanaging remote workers.
In addition, the inroads to remote working with AI amalgamate legacy systems like CRM and IT support desks with machine learning to mitigate challenges.
Navigate Remote Working With AI Solutions
1) AI Integration in CRM
With the global CRM market expected to grow at 13.7% CAGR by 2021, sales professionals are presuming to improve customer services significantly. However, several CRM implementation challenges such as taxing data capture, massive underutilized data, lack of personalization, and optimization prevent marketers to meet sales targets.
Under remote working with AI, integration of AI into legacy CRM systems can significantly improve data handling and customer retention. The following are some effective AI applications that enhance CRM for businesses-
a) Intelligent Customer Segmentation– Based on historical data about customer’s behavior and interactions, AI can effortlessly segment customers to narrow down marketing efforts.
b) Automated Lead Scoring- AI can predict the potential of customers by analyzing their engagement and purchase history. Leads can be prioritized based on automated scores generated by AI to assist sales representatives in building a strategic pipeline.
c) Sales Forecasting- With data-driven predictive analytics capabilities, AI can extract granular details about sales charts based on market conditions, customer feedback, prices, and more.
2) AI-powered OCR
While traditional Optical Character Recognition (OCR) was inefficient for unstructured documents, AI-driven OCR applications offer unique ways to handle the remote paperwork burden. With Oodles, businesses can encourage remote workers to opt for paperless working by extracting data effortlessly with our AI-powered Optical Character Recognition Services
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Learn more: Remote Working With AI