Live chat is the little button you click on when you visit a website. By clicking on the button you expect to get instant customer support.
A growing number of people want to see a live chat option on websites, even if they don't end up using them.
There are several live chat providers available on the market. And some of them even provide you with awesome functionality for the unbeatable price of absolutely free. But the best free live chat app for you would be the one that takes care of your needs and is a joy to use.
Advantages of live chat:
There are several advantages of using live chat.
One of the most important advantages would be that by using live chat your audience gets instant customer support. They don't need to submit a form and expect to get an email a week later. With live chat, your customers don't even need to make a call. All the need to do is type their query and expect to have their problems solved momentarily.
Another advantage of having a live chat feature on your website is that you won't need to worry about the costs. By using live chat you'll end up saving money.
You may be wondering that how could something better for my business be cheaper than what I'm already using. But the answer is quite simple.
By using live chat your support agents can interact with multiple people at a time. Expert support agents can interact with around six people at a time, while even rookie support agents can manage two to three visitors at the same time.
If you're providing customer support to your online visitors by call, your support agent would only be able to deal with one visitor at a time.
By using live chat, you're not only increasing your support staff's efficiency, but you're also decreasing their stress levels and workload.
Live chat is a great feature that you should have on your website. Your customers will thank you for it, your support staff will be more efficient, and you'll be making more money. What's there to not love about live chat.
Finding the right one might that some time, but once you find the live chat features that meets all of your requirements, you'll be set to make a home run with your online business.